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| Antenatal information is vital for you and your baby Help yourself and your baby get a better start |
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General ordering information All orders are shipped Royal Mail post in the UK. All items will be shipped on the first working day after receipt of your payment. Your credit card will only be billed for goods actually shipped. UK delivery is usually within 3 days but postal services suggest some products may take a little longer. Irish orders will naturally take a few days to go through import and then the Irish postal system. Please note orders shipped to other than UK addresses are liable to attract some small customs duties or import taxes. 1. Security Your order is processed online by secure servers at Worldpay. It is processed online without human intervention, just like using a ATM machine. We only recieve your order once the transaction has been cleared, you will be informed while online if your transaction has gone through. Our UK distributors - Habana Media Ltd - deal with all mail orders - the company and its directors have many years' experience in the music and video industries. In fact our MD (Rodney Buckle) has 30 years successful music mail-order trading experience behind him. We will update the contents of the video every few months or so particularly if any new and important information on pregnancy, childbirth or motherhood comes to hand. We will post updated information on
our Website at regular intervals. We follow the policy of the software
manufacturing trade associations and do not take returns or make
refunds for videos purchased. Of course if the product delivered
is technically faulty in anyway we will exchange it and refund your
return postage provided the faulty video is returned to us post
paid with proof of purchase. Faulty goods should be returned directly
to - Technical Department, NCP, PO Box 370, Newquay, TR8 5YZ, England.
Please attach some kind of note telling us the details of any technical
fault. We are often asked, "why do I hear so much about security and fraud on the Internet". Several things conspire to make this a newsworthy subject. Firstly it is all very new - the global changes being swiftly created by the Internet and E-commerce rival that of the industrial revolution. Such speedy development attracts a lot of coverage and as with all things new especially those that are hard to comprehend they attract a lot of suspicion. Most credit card fraud reported on the Internet is clearly related to the downloading of pornography or created by people responding to apparently amazing bargains. This type of activity is also extremely newsworthy and none of it really comes as much of a surprise to security organisations, police forces, and commercial investigators around the world. Of course you always need to take care when revealing your credit card details to anyone - all of us have probably experienced a shadow of doubt at some time when handing over card details to someone (often in an unfamiliar country) and it then disappears to the back of a shop for 10 minutes and returns with a grubby slip to be countersigned. Online over the last year more than 20 million transactions have taken place with very few problems for individuals. In reality of course your average corner-shop, garage or restaurant has been transmitting your full credit card details over standard telephone lines for years when they clear your usual transactions. If you have any comments to make about the above, about the video, its contents or you need to know further information regarding shipping and standards please email our customer relations department at ncp@babiesdirect.com The video is copyright 1999 and was produced for Communications And Training Systems Limited by Nursery Cottage Productions. Mail-order distribution is handled by Habana Media Ltd. Trade, broadcast media enquiries should be addressed to Emma - email ncp@babiesdirect.com
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